Frequently Asked Questions

Q: What causes a Hormone Imbalance?

A hormonal imbalance can be caused by natural changes or stages in your life, including puberty, pregnancy, perimenopause and menopause Hormone levels can also dramatically decrease after a partial or full hysterectomy.

 

Q: What are the Signs and Symptoms of a Hormone Imbalance?

• You might have no symptoms at all, and still have a hormonal imbalance. You might also experience signs and symptoms which can become severe. These signs and symptoms include:

• Irritability and fatigue

• Mood swings and depression

• Skin dryness and loss of elasticity

• Water retention and weight gain

• Osteoporosis and joint pain

• Less interest in sex

• Insomnia and other sleep disorders

• Memory issues and difficulty concentrating

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Q: How does Hormone Replacement Therapy help?

Hormone replacement gives you back your hormones at stable levels, so you look and feel like yourself again. You will experience:

• • Better sleep

  • Increased energy

  • Enhanced memory

  • Increased ability to concentrate and focus

  • An elevated mood with less mood swings

  • Smoother, more hydrated skin

  • Increased interest in sex

  • Better weight regulation and less water retention

  • Joint and bone protection and increased strength

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Q: How much will my visit cost?

See Our Fee Schedule Information

 

Q: What Weight Loss, Nutrition, and Hormone Therapy products do you offer?

We have a list on our website as well as a one pager in our Welcome Packet

 

Q: Is there a price list for all of the products?

Yes,  It is on our website under Products

 

Q: Will my insurance cover my visit?

No, but you can use HSA money to pay for all your Ascend Health items

 

Q: Will I be able to talk to a Doctor?

Yes!  

 

Q: How do I go about getting a blood test?

We recommend using www.functiohealth.com  for the most comprehensive testing. 

 

Q: Is there a monthly cost for weight loss, hormone therapy, nutrition, and other products?

Yes our monthly Membership is required.  Click here for pricing. Membership gives you access to the best pricing on all your medications and Supplements as well as access to a Nutritionist, Tailored workouts, and more. 

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Q: Do you accept payment from a Health Savings Account (HSA) or Flexible Spending Account (FSA)? 

Yes!

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Q: How do I refill my prescriptions?

• Step 1- you will be notified when you are eligible for a renewal.

• Step 2- Log in to your account to manage prescriptions and add to cart and select payment.

• Step 3: Allow 1-3 days to process and 2-7 days for shipping.

 

Q: Is there an automatic refill option? 

Yes

 

Q: WIll I receive a text message and/or email when my weight loss, nutrition, or hormone therapy prescriptions are ready? 

Yes

 

Q: When will my prescriptions arrive?

Please allow 1-3 business days for processing, and 2-7 days for shipping depending on the shipping method preferred.

 

Q: Are your products safe?  

Yes.  We work with the best Pharmacies that only carry FDA approved medication. 

 

Q: Are the products synthetic or non synthetic?

Both.  It depends on what you need and order per the Doctors recommendation. 

 

Q: How often do you need to follow up with a provider? 

It depends on what program you are on.  In general we recommend every three to six months. 

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Q: Are lab tests required?

It depends on what program you are on. If it is weight loss, you do not.  If you are wanting hormones, then yes. 

 

Q: Can I return products?

Yes, we have a 60-day money back guarantee on supplements. 

 

Q: Can I cancel? 

Yes, you can with a 30 day notice of cancellation. 

 

Q: What if I don’t see the weight loss, hormone therapy, or nutrition plan I’m currently using?

We offer a variety of products in injectable, pill, patch, gel and cream forms.  And we are adding new ones all the time.